Built for High-Performance
Call Centers
Every feature your team needs — from first dial to final disposition — in one platform.
Powerful Dialing Modes
Choose the right mode for every campaign. Switch instantly without restarting.
Predictive Dialing
AI predicts agent availability and dials multiple numbers simultaneously. Connects only answered calls to agents. Maximize talk time.
Progressive Dialing
Dials one number per available agent. Safe, compliant, steady call flow. Perfect for regulated industries.
Preview Dialing
Agent sees customer details before the call connects. Best for high-value or complex sales calls.
Manual Dialing
Agent-initiated calls with full CRM data visible. Click a number to dial — no manual entry.
Click-to-Call
Integrate Softdial into any CRM — one click initiates a call from any interface.
Enterprise Voice & Channels
Crystal-clear WebRTC voice, inbound IVR, and multi-channel routing.
WebRTC Browser Calling
No SIP phone, no softphone download. Agents call directly from Chrome/Edge with HD audio.
Inbound Call Routing
Skill-based routing, campaign routing, priority queues. Never miss a call.
IVR (Interactive Voice Response)
Build multi-level IVR menus with audio prompts. Route calls automatically before agent pickup.
Call Transfer
Warm, cold, and conference transfers between agents and external numbers.
Call Recording
Automatic call recording with searchable CDR. Download recordings per call or in bulk.
Real-Time Insights
Know exactly what is happening in your call center — every second.
Live Dashboard
Real-time stats: active calls, available agents, queue depth, talk time, wait time. Refresh every second.
Agent Performance Reports
Per-agent call counts, talk time, disposition breakdown, login/logout times.
Campaign Analytics
Contact rate, conversion rate, average handling time, and custom KPI tracking per campaign.
Call Detail Records (CDR)
Full call log with all metadata. Filter, export CSV, schedule email reports.
Disposition Reports
Track agent feedback outcomes, callback rates, and sales conversion by campaign.
Seamless CRM Integration
Your dialer and CRM work as one unified system.
Zoho CRM
Click-to-call from Zoho, auto-create call logs, lead disposition sync, contact popup on inbound.
HubSpot
HubSpot Calling SDK + Softdial bridge. Auto-log calls, create deals, update contacts.
Salesforce
Open CTI adapter, Salesforce task creation on call, real-time contact info pull.
Freshsales / Freshdesk
Native webhook integration, auto ticket creation, disposition update via API.
Leadsquared
Most popular Indian CRM. Call log API, lead activity sync, disposition update — fully automated.
Custom API / Webhook
Generic webhook config for any CRM. Map any field, configure per event (connect, hangup, dispo).
Complete Admin Control
Manage users, campaigns, and compliance from a single dashboard.
Role-Based Access Control
Admin, Supervisor, Agent — fine-grained permissions for every action.
NDNC / DNC Compliance
Built-in NDNC list scrubbing before dialing. Auto-block DNC numbers.
Multi-Campaign Management
Unlimited campaigns with independent phonebooks, scripts, dispositions, and trunks.
Lead List Upload
Upload CSV/Excel phonebooks. Custom fields, duplicate check, priority ordering.
Audit Logs
Full admin action history — who changed what, when. Essential for compliance.
Ready to See It in Action?
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